Privacy Policy

Ritz Creations (“we”, “our”, “us”) operates the website https://ritzcreations.com.au. We are committed to protecting your privacy and ensuring your personal information is handled securely.

Information We Collect

When you visit or make a purchase from our website, we may collect:

IP address and browser information
Name
Email address
Phone number
Billing and shipping address
Payment details (processed securely via third-party providers)

How We Use Your Information

We use your information to:

Send marketing emails (only if you opt in)
Process and fulfill your orders
Communicate with you regarding your order
Provide customer support
Improve our website and services

Payments

We use trusted third-party payment providers such as:

Stripe
PayPal
Afterpay

We do not store your payment details on our servers. All payment transactions are securely processed by these providers.

Cookies

We use cookies to:

Improve website functionality
Remember your preferences
Analyse site traffic

You can disable cookies through your browser settings.

Third-Party Services

We may share limited data with trusted services to operate our business:

Payment gateways (Stripe, PayPal, Afterpay)
Email marketing (Klaviyo)
Analytics (Google Analytics via Site Kit)
Shipping and logistics providers

These providers only use your data as necessary to perform their services.

Data Retention

We retain your information for as long as necessary to:

Complete transactions
Comply with legal obligations
Resolve disputes

Your Rights

You have the right to:

Access your personal data
Request correction or deletion
Withdraw consent for marketing communications

To request this, contact us at:
📧 support@ritzcreations.com.au

Security

We take reasonable steps to protect your personal information using secure hosting, SSL encryption, and trusted third-party services.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy, contact us at:

📧 support@ritzcreations.com.au